Tags, standard answers and agents stats

Tags, standard answers and agents stats

2017-05-24 12:22:36We are pleased to inform you about new features that appeared on the site.

Here are some of them:
  • Start screens
    We can ask the customers to enter their information when the conversation begins or they send us an offline message.
    Additionally, if no consultant answers the call within a minute, Chater.biz will ask the customer for the information.

  • Tags
    Used for marking conversation and making searching for them easier in the future.

  • Expansion of statistics
    Data regarding the online and offline work time of consultants.

  • Export to PDF
    Conversation history, offline messages, consultant work statistics.

  • Typical answers
    Automatic answer prompts during writing (based on answers previously defined by the consultant).

  • Offline message settings
    Possibility of deactivating the conversation link.

  • List of blocked customers and IP addresses
    Possibility to remove the block previously applied by the customer.

Feel free to use and submit comments or any problems.