Tags, standard answers and agents stats

2017-05-24 12:22:36We are pleased to inform you about new features that appeared on the site.

Here are some of them:

Start screens
We can ask the customers to enter their information when the conversation begins or they send us an offline message.
Additionally, if no consultant answers the call within a minute, Chater.biz will ask the customer for the information.
Tags
Used for marking conversation and making searching for them easier in the future.
Expansion of statistics
Data regarding the online and offline work time of consultants.
Export to PDF
Conversation history, offline messages, consultant work statistics.
Typical answers
Automatic answer prompts during writing (based on answers previously defined by the consultant).
Offline message settings
Possibility of deactivating the conversation link.
List of blocked customers and IP addresses
Possibility to remove the block previously applied by the customer.

Feel free to use and submit comments or any problems.