Tags, standard answers and agents stats
 

Tags, standard answers and agents stats

• Start screens
  We can ask the customers to enter their information when the conversation begins or they send us an offline message.
  Additionally, if no consultant answers the call within a minute, Chater.biz will ask the customer for the information.
  
  
• Tags
  Used for marking conversation and making searching for them easier in the future.
  
  
• Expansion of statistics
  Data regarding the online and offline work time of consultants.
  
  
• Export to PDF
  Conversation history, offline messages, consultant work statistics.
  
  
• Typical answers
  Automatic answer prompts during writing (based on answers previously defined by the consultant).
  
  
• Offline message settings
  Possibility of deactivating the conversation link.
  
  
• List of blocked customers and IP addresses
  Possibility to remove the block previously applied by the customer.