Tags, standard answers and agents stats
Tags, standard answers and agents stats2017-05-24 12:22:36We are pleased to inform you about new features that appeared on the site.
Here are some of them:
- Start screens
We can ask the customers to enter their information when the conversation begins or they send us an offline message.
Additionally, if no consultant answers the call within a minute, Chater.biz will ask the customer for the information.
Used for marking conversation and making searching for them easier in the future.
- Expansion of statistics
Data regarding the online and offline work time of consultants.
- Export to PDF
Conversation history, offline messages, consultant work statistics.
- Typical answers
Automatic answer prompts during writing (based on answers previously defined by the consultant).
- Offline message settings
Possibility of deactivating the conversation link.
- List of blocked customers and IP addresses
Possibility to remove the block previously applied by the customer.
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