RestAPI will allow for a full integration with your own system or external systems used in your work.
This tool will allow you to export the data obtained through chat, for example: content of discussions and offline messages and customer data to the CRM used.
RestAPI also allows you to automate processes, for example if our company has a hotline, when the customer is dialling and it is recorded in the telephone exchange system, it is possible to automatically start API method for this task and it will be recorded in the CRM.
What methods are available?
Currently, the following methods are available:
Downloading customer database