Customer Relationship Management
 

What is CRM?

CRM (Customer Relationship Management) is a customer management system that allows you to get data and then use it in other operations - conversations, promotional mailing or SMS campaigns and statistics.

By integrating your CRM with the livechat, you will enlarge your customer database with the contact data left during chatting, the data indicated in the start screen form:


and data entered by the customer during a callback.