How does Callback work?
Contact with the client at any time
Thanks to the callback, you can talk to the client who wants to find out more here and now about your services or products. Contact to the customer is saved in yours, and you have the right one consent to contact the person concerned again at any time. This is how you build your customer base.
When you want to go back to the conversation with the client to make sure what you have agreed, you now have this option. Callback calls are recorded. You can always check how the conversation with your consultant went or verify complaints from customers. The call storage time depends on the package.Try our solution today!
What else does Czater give?
Order a call
You can give the customer the option to order a call on the website. This is a very useful feature,
when your store is closed or the customer is unable to talk at the moment.
Thanks to this, for example, when the customer is looking for details on your website in the evening, he can order a call with you in the morning. This gives him confidence that he will not forget to call you himself and does not have to set reminders. The system will connect you according to the customer's choice. No waiting in line and no reminder.
Encouraging the client to contact you
Who achieved success thanks to Chater?
Jacek Zdanowicz, photographer, freelancer
I organize online trainings. Czater allows me to be in touch with clients and makes it easier to accept payments for consultations.
Joanna Markowska, CEO, CreativeTouch
After placing chat on website customers' satisfaction of the service has been rised. This was confirmed by an independent auditor. I recommend this solution to any online shop.
Natalia Kozioł, E-commerce specialist, KRUK S.A.
An extremely effective tool, appreciated by both customers and our employees. Nice and efficient cooperation during the implementation, which required modification of the system to meet our individual expectations. Post-implementation support also at a very high level.
Team Coordinator BOK
From March 2017. We constantly use the callback and chat services on Chater.biz to service our clients. Additionally, in the period from May 1 to July 30, 2021 Chater.biz. he supported Primagran as part of the "Virtual Assistant" service, providing us with another of his implemented solutions on the Chater.biz website. The "Virtual Assistant" project consisted in handling by the Chater.biz consultant inquiries from Primagran customers via the communicator - live chat and telephone to the site - callback. Consultant Chater.biz, on behalf of Primagran, handled calls from the above-mentioned communication channels and provided advice and consultations to Primagran clients. Our cooperation ran smoothly and with great commitment, which is why I recommend The Point We Care About Your Customers as a specialist in their industry and a reliable and trustworthy business partner.